Pending Tickets Section
View and schedule work that contractors have dispatched to you as a subcontractor
Overview
The Pending Tickets section shows work that general contractors have dispatched to you but doesn't yet have a scheduled date. It appears above your main jobs list on the My Jobs page, making it easy to see what needs scheduling. When you're not assigned any pending tickets, the section automatically hides to keep your view clean.
What You'll See
Each pending ticket card displays:
- Ticket number - The work order reference number
- Dispatched by - Which contractor company sent you the work
- Due date - When the work should be completed
- Customer name - With tappable phone and email icons for quick contact
- Property address - With map pin icon to view location
- Description preview - Summary of the work to be done
- Item count - Total number of work items, with first 3 names shown
- Photo count - Number of photos attached to help you understand the scope
Scheduling a Ticket
- Review the ticket details on the card
- Click "Schedule" button
- You'll be routed to the contractor's tickets page
- Use the existing schedule flow to convert the ticket to a scheduled job with date and time
Tips
- Check pending tickets first thing - Review what needs scheduling at the start of your day
- Call customers before scheduling - Use the tappable phone/email to coordinate preferred dates
- View the location - Click the address to see where the work is and plan your route
- Photos tell the story - Review attached photos to understand scope before scheduling
Questions
Q: Why don't I see this section? A: It only appears when you have pending tickets assigned to you. If you're not working as a subcontractor for other contractors, you won't see it.
Q: Can I decline a ticket? A: Contact the contractor who dispatched it using the "dispatched by" information shown on the card.
Q: What's the difference between pending tickets and my regular jobs? A: Pending tickets are work dispatched to you by other contractors that needs scheduling. Regular jobs are work you've already scheduled with confirmed dates and times.
Q: Do I get notified when a new ticket is assigned to me? A: Yes, you'll receive a notification when a contractor assigns a ticket to you. The Pending Tickets section updates automatically.