Overview

Warranty work is a critical part of home building. BlueClerk helps you track every warranty claim, ensure timely repairs, document everything, and maintain good homeowner relationships throughout the warranty period.

Why Track Warranty Work?

Legal Protection

Document all claims and responses
Prove timely attention to issues
Record what was done and when
Protect against disputes

Quality Improvement

Identify recurring issues
Spot problem areas or materials
Address systemic problems
Improve future construction

Customer Satisfaction

Show responsiveness
Keep homeowners informed
Complete work on time
Build reputation

Warranty Work Workflow

1. Receive Claim

When a homeowner reports an issue:

Through BlueClerk request
Phone call
Email
In person

2. Document the Issue

Create a job request in BlueClerk:

Property and lot number
Description of the claim
Photos if available
When reported

3. Evaluate the Claim

Determine if it's warranty-covered:

Within warranty period?
Covered defect?
Builder responsibility?

4. Route to Contractor

Send to appropriate contractor:

Match to trade/specialty
Send job request
Include all details
Set deadline

5. Track Completion

Monitor until resolved:

Contractor accepts
Work scheduled
Work completed
Documentation received

6. Close the Loop

Finalize the claim:

Verify work completed
Document in BlueClerk
Inform homeowner
Archive record

Viewing Warranty Work

Dashboard View

Your builder dashboard shows:

Open warranty claims
Work in progress
Recently completed
Overdue items

By Subdivision

Filter to see specific developments:

Claims per subdivision
Active work
Completed work
Patterns

By Property

Drill into individual homes:

All claims for that lot
Work history
Current status

Managing Multiple Claims

Prioritization

Organize by:

Urgency: Safety issues first
Warranty deadline: Expiring coverage
Age: Oldest claims
Severity: Impact on homeowner

Batch Operations

For multiple related issues:

Create requests efficiently
Track as a group
Coordinate contractor visits
Resolve together

Warranty Documentation

What to Record

For every claim:

Date reported
Issue description
Photos
Contractor assigned
Work performed
Completion date
Final photos

Photo Documentation

Capture:

Before: The original issue
During: Work in progress (optional)
After: Completed repair

Written Records

All communication through BlueClerk is saved:

Job requests
Messages with contractors
Status changes
Completion notes

Reporting on Warranty Work

Standard Reports

Track:

Claims per subdivision
Average resolution time
Claims by type
Contractor performance

Identifying Trends

Look for patterns:

Same issue across properties
Specific lots with problems
Trade-specific issues
Seasonal patterns

Quality Insights

Use data to:

Address root causes
Change specifications
Provide feedback to trades
Improve processes

Warranty Expiration

Tracking Deadlines

Know when warranties expire:

Standard warranty periods
Extended coverage items
State requirements

End-of-Warranty Process

Before expiration:

Final walkthrough opportunity
Address remaining claims
Document property condition
Clear communication to homeowner

Tips

Respond to claims within 48 hours
Document everything, even small items
Build relationships with responsive contractors
Use photos extensively
Track patterns for quality improvement

Common Questions

Q: How long should I keep warranty records? A: Keep records beyond warranty period (often 7-10 years) for legal protection.

Q: What if a homeowner claims something not covered? A: Document your evaluation, explain to homeowner, and keep records of the decision.

Q: Can I see warranty work after transferring to homeowner? A: You may maintain access for warranty period. Setup depends on your BlueClerk configuration.

Q: How do I handle emergency warranty issues? A: Prioritize safety issues, expedite contractor response, document urgency and actions.

Q: What about warranties from subcontractors/manufacturers? A: Track separately if needed. Some repairs may be covered under their warranties.

Tracking Warranty Work