Tracking Warranty Work
Monitor and manage warranty repairs across your developments
On this page
Overview
Warranty work is a critical part of home building. BlueClerk helps you track every warranty claim, ensure timely repairs, document everything, and maintain good homeowner relationships throughout the warranty period.
Why Track Warranty Work?
Legal Protection
- Document all claims and responses
- Prove timely attention to issues
- Record what was done and when
- Protect against disputes
Quality Improvement
- Identify recurring issues
- Spot problem areas or materials
- Address systemic problems
- Improve future construction
Customer Satisfaction
- Show responsiveness
- Keep homeowners informed
- Complete work on time
- Build reputation
Warranty Work Workflow
1. Receive Claim
When a homeowner reports an issue:
- Through BlueClerk request
- Phone call
- In person
2. Document the Issue
Create a job request in BlueClerk:
- Property and lot number
- Description of the claim
- Photos if available
- When reported
3. Evaluate the Claim
Determine if it's warranty-covered:
- Within warranty period?
- Covered defect?
- Builder responsibility?
4. Route to Contractor
Send to appropriate contractor:
- Match to trade/specialty
- Send job request
- Include all details
- Set deadline
5. Track Completion
Monitor until resolved:
- Contractor accepts
- Work scheduled
- Work completed
- Documentation received
6. Close the Loop
Finalize the claim:
- Verify work completed
- Document in BlueClerk
- Inform homeowner
- Archive record
Viewing Warranty Work
Dashboard View
Your builder dashboard shows:
- Open warranty claims
- Work in progress
- Recently completed
- Overdue items
By Subdivision
Filter to see specific developments:
- Claims per subdivision
- Active work
- Completed work
- Patterns
By Property
Drill into individual homes:
- All claims for that lot
- Work history
- Current status
Managing Multiple Claims
Prioritization
Organize by:
- Urgency: Safety issues first
- Warranty deadline: Expiring coverage
- Age: Oldest claims
- Severity: Impact on homeowner
Batch Operations
For multiple related issues:
- Create requests efficiently
- Track as a group
- Coordinate contractor visits
- Resolve together
Warranty Documentation
What to Record
For every claim:
- Date reported
- Issue description
- Photos
- Contractor assigned
- Work performed
- Completion date
- Final photos
Photo Documentation
Capture:
- Before: The original issue
- During: Work in progress (optional)
- After: Completed repair
Written Records
All communication through BlueClerk is saved:
- Job requests
- Messages with contractors
- Status changes
- Completion notes
Reporting on Warranty Work
Standard Reports
Track:
- Claims per subdivision
- Average resolution time
- Claims by type
- Contractor performance
Identifying Trends
Look for patterns:
- Same issue across properties
- Specific lots with problems
- Trade-specific issues
- Seasonal patterns
Quality Insights
Use data to:
- Address root causes
- Change specifications
- Provide feedback to trades
- Improve processes
Warranty Expiration
Tracking Deadlines
Know when warranties expire:
- Standard warranty periods
- Extended coverage items
- State requirements
End-of-Warranty Process
Before expiration:
- Final walkthrough opportunity
- Address remaining claims
- Document property condition
- Clear communication to homeowner
Tips
- Respond to claims within 48 hours
- Document everything, even small items
- Build relationships with responsive contractors
- Use photos extensively
- Track patterns for quality improvement
Common Questions
Q: How long should I keep warranty records? A: Keep records beyond warranty period (often 7-10 years) for legal protection.
Q: What if a homeowner claims something not covered? A: Document your evaluation, explain to homeowner, and keep records of the decision.
Q: Can I see warranty work after transferring to homeowner? A: You may maintain access for warranty period. Setup depends on your BlueClerk configuration.
Q: How do I handle emergency warranty issues? A: Prioritize safety issues, expedite contractor response, document urgency and actions.
Q: What about warranties from subcontractors/manufacturers? A: Track separately if needed. Some repairs may be covered under their warranties.