Overview

When warranty work is needed at one of your properties, create a job request and send it to a contractor. This documents the request, tracks the work, and keeps all parties informed.

Creating a Job Request

Start a New Request

Go to Job Requests or open a property
Click "New Request" or "Request Work"
Select the property (or it's pre-selected)
Fill in details

Required Information

Property: Which lot needs work
Service type: What kind of work (Plumbing, HVAC, etc.)
Description: Detailed explanation of the issue

Optional Information

Photos: Pictures of the problem
Contact: Who the contractor should contact
Priority: Urgency level
Due date: When work should be completed

Writing Effective Descriptions

Be Specific

Good description:

"Homeowner reports water stain on ceiling in master bedroom, below upstairs bathroom. Possible leak from shower or toilet. Stain is approximately 2 feet in diameter and appeared after heavy rain last week."

Poor description:

"Water issue. Please fix."

What to Include

What the problem is
Where exactly it's located
When it started
What the homeowner has reported
Any relevant context

Sending to Contractors

Direct to a Specific Contractor

If you have preferred contractors:

Complete the job request
Choose "Send to Contractor"
Select the contractor from your list
Submit

The contractor receives notification and can accept or decline.

Using the Marketplace

If you need to find a contractor:

Complete the job request
Choose "Post to Marketplace"
Set expiration date
Submit

Contractors in the area can express interest.

Managing Job Requests

Tracking Status

Each request has a status:

Pending: Sent, waiting for response
Accepted: Contractor accepted the work
In Progress: Work is being done
Completed: Work finished

Viewing All Requests

Go to Job Requests to see:

All open requests
Requests by status
Requests by subdivision
Requests by property

Following Up

If contractors don't respond:

Check request status
Message the contractor
Resend or try another contractor

Working with Multiple Properties

Similar Issues

If multiple homes have the same issue:

Create separate requests for each
Can send to same contractor
Track each property independently

Subdivision-Wide Issues

For community-wide problems:

Create requests per affected property
Note the connection in descriptions
Coordinate with contractor on access

Contractor Response Handling

When They Accept

You're notified of acceptance
Work can proceed
Contractor schedules with contact person
Track progress through BlueClerk

When They Decline

You're notified with reason (if provided)
Send to another contractor or
Post to marketplace

Documentation Importance

For Warranty Claims

Thorough documentation protects you:

Clear descriptions
Photos before and after
Communication records
Completion confirmation

For Disputes

If issues arise:

Reference original request
Show contractor communication
Document what was done
Timestamped records

Tips

Create requests promptly when issues are reported
Include photos whenever possible
Use contacts who can provide access
Track due dates for warranty deadlines
Document everything

Common Questions

Q: Can I send one request to multiple contractors? A: Send to one contractor at a time for direct requests. Use marketplace to reach multiple contractors.

Q: What if I need to change the request after sending? A: Contact the contractor about changes. Create a new request if scope changes significantly.

Q: Can homeowners see the requests I create? A: Homeowners see work done at their property but may not see internal builder requests.

Q: How do I track contractor performance? A: Review response times, completion rates, and work quality over time.

Q: Can I set recurring requests for maintenance? A: Currently, each request is individual. Create new requests as needed.

Sending Job Requests