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Website Chatbot

Add an AI chatbot to your contractor website to answer customer questions 24/7

Overview

The website chatbot adds an AI assistant to your published contractor website that answers customer questions automatically. Configure a greeting message, add up to 10 custom Q&A pairs, and the chatbot uses your company info plus AI to help potential customers - even when you're unavailable. Each message costs 1 AI credit from your monthly allocation.

Setting Up Your Chatbot

Accessing Chatbot Settings

  1. Go to My Website in the contractor sidebar
  2. Click "Chatbot Setup" in the navigation
  3. Toggle "Enable" to turn the chatbot on or off

Configuring the Greeting

  1. Enter a greeting message that appears when customers open the chat
  2. Example: "Hi! I'm here to help answer questions about our services. What can I help you with?"
  3. Keep it friendly - this is the first thing customers see

Adding Q&A Pairs

Add up to 10 custom question-and-answer pairs to teach the chatbot about your business:

  1. Click "+ Add Q&A" to add a new pair
  2. Enter a question customers might ask (e.g., "Do you offer emergency service?")
  3. Enter your answer (e.g., "Yes, we offer 24/7 emergency service. Call 555-1234 for immediate assistance.")
  4. Add more pairs for common questions about pricing, service areas, warranties, etc.
  5. Click "Save" to apply your changes

Removing Q&A Pairs

  • Click the X icon next to any Q&A pair to remove it
  • Changes take effect when you click "Save"

How the Chatbot Works

What It Knows

The chatbot has access to:

  • Your company info - Name, trades, location, contact details, description
  • Your custom Q&A - The questions and answers you configured
  • Common sense - AI helps answer general questions about your trade

What It Can Do

  • Answer questions about your services and coverage area
  • Provide contact information
  • Explain your custom Q&A answers
  • Handle basic customer inquiries

What It Can't Do

  • Book appointments or create job requests
  • Access real-time availability
  • Quote prices (unless you specify them in Q&A)
  • Process payments

AI Credit Usage

  • Each message costs 1 AI credit from your monthly allocation
  • Credits are deducted from your contractor account when customers send messages
  • If credits run out, the chatbot shows a fallback message: "I'm sorry, our chat assistant is temporarily unavailable. Please call us or send an email instead!"
  • Check your credits in Settings > Subscription

Chat Widget on Your Website

What Customers See

When your website is published with chatbot enabled:

  1. A floating chat bubble appears in the bottom-right corner
  2. Bubble color matches your website theme
  3. Clicking the bubble opens the chat panel
  4. Greeting message appears automatically
  5. Customers type questions and get instant AI responses
  6. Contact info is always included in the chatbot's context

Chat History

  • Last 6 messages are included as context for better conversations
  • History resets when the page is refreshed
  • No login required - customers can chat anonymously

Best Practices

Writing Effective Q&A Pairs

  • Be specific: Instead of "Do you do plumbing?", use "What plumbing services do you offer?"
  • Include details: "We install and repair tankless water heaters, fix leaks, and unclog drains."
  • Add calls to action: "Call 555-1234 to schedule an estimate."
  • Cover common questions: Service area, pricing, availability, warranties, emergency service

Greeting Message Tips

  • Be welcoming: "Hi! How can I help you today?"
  • Set expectations: "I can answer questions about our services and help you get in touch."
  • Keep it short: One or two sentences max

Q&A Pair Ideas

  1. "What areas do you serve?" → "We serve [city list]. Contact us to confirm we cover your location."
  2. "Do you offer free estimates?" → "Yes, we provide free estimates for all residential projects."
  3. "What are your hours?" → "We're available Monday-Friday 8am-5pm, with emergency service 24/7."
  4. "Are you licensed and insured?" → "Yes, we're fully licensed and insured. License #[number]."
  5. "Do you offer warranties?" → "All our work is backed by a [X]-year warranty."

Tips

  • Test your chatbot before launching - open your published website and try asking questions
  • Update Q&A regularly based on common customer questions you receive
  • Monitor your AI credits to avoid running out during busy periods
  • Use the chatbot for simple questions - encourage customers to call for complex inquiries or booking

Questions

Q: Can I customize the chat bubble color? A: The chat bubble automatically matches your website's primary color from the theme settings.

Q: What happens if I run out of AI credits? A: The chatbot shows a fallback message asking customers to call or email instead. Upgrade your subscription or wait for credits to refresh next month.

Q: Can the chatbot book appointments? A: No, the chatbot can only answer questions. Direct customers to your contact info or booking widget for scheduling.

Q: Do I need to republish my website after changing chatbot settings? A: No, chatbot settings update immediately without republishing.

Q: Can I see chat transcripts? A: Not currently - chat history is temporary and resets when customers close the browser.

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