Overview

When a homeowner decides you're the right contractor for their job, they hire you through BlueClerk. This triggers a series of events that get you the information you need to do the work.

The Hiring Moment

How You're Notified

When a homeowner hires you:

You receive a notification (email and/or in-app)
The conversation updates to show "Hired" status
You gain access to full job details

What You Now See

Once hired, you can see:

Full address - exact street address
Contact information - homeowner's phone and email
All job details - complete description and photos
Customer profile - their BlueClerk profile if available

Next Steps After Being Hired

1. Acknowledge the Hire

Send a quick message:

"Thanks for choosing ABC Plumbing! I'm looking forward to helping you. Let me reach out to schedule a time that works for you."

2. Schedule the Work

Coordinate timing:

Propose dates and times
Consider their preferences
Confirm the appointment
Add any access instructions

3. Prepare for the Job

Before the appointment:

Review all job details
Check photos again
Plan materials you might need
Know how to get there

4. Convert to Ticket/Job

Create records in your BlueClerk system:

Create a ticket from the job request
- Customer auto-adds to your list
- Property is recorded
- All details transfer
Schedule a job for the visit

This keeps your BlueClerk system organized and enables invoicing later.

What Happened to Other Contractors

They're Notified

When you're hired, other contractors who expressed interest are notified that the job was filled. They won't continue seeing this job request.

Professional Boundaries

Even if you see a competitor expressed interest:

Don't contact them about it
Focus on doing great work
Build your reputation through service

Working the Job

Communication

Throughout the job:

Keep the homeowner informed
Message through BlueClerk for records
Note any changes or discoveries
Get approval for scope changes

Documentation

Use BlueClerk to:

Add photos as you work
Update job status
Record what was done
Complete job reports

Completion

When finished:

Complete the job in BlueClerk
File a job report with photos
Create an invoice
Thank them for their business

Building Customer Relationships

Automatic Customer Add

When you're hired from the marketplace:

The homeowner becomes your customer
They're added to your customer list
You can create future work for them directly

Future Work

For repeat business:

They can send you direct requests
No marketplace competition
Build loyalty through great service

Reputation

Every hire is an opportunity:

Great work leads to referrals
Happy customers come back
Your reputation grows

Tips

Respond quickly when hired
Be professional from the first interaction
Over-communicate rather than under-communicate
Do quality work
Follow up after to ensure satisfaction

Common Questions

Q: What if I can't do the job after being hired? A: Contact the homeowner immediately. Explain the situation. They'll need to find another contractor.

Q: Can I be hired for multiple jobs at once? A: Yes, manage your workload carefully and only express interest in jobs you can actually handle.

Q: What if the job is different than described? A: Discuss changes with the homeowner. Get approval and document any scope changes.

Q: Do I have to use BlueClerk to invoice? A: Not required, but using BlueClerk keeps everything organized and enables payment processing.

Q: What if the homeowner doesn't respond after hiring me? A: Try reaching out a few times. Some jobs fall through - document your attempts and move on.

Getting Hired